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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.

The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.

Длительность установки: Установка обычно занимает несколько минут, в зависимости через скорости вашего устройства.

The player's unable to verify himself as the casino is rejecting his documents. It has been resolved.

You should always make sure that you meet all regulatory requirements before playing in any selected casino.

The player from Austria deposited approximately 450 Euros but the amount was not credited to his casino account. Despite being debited from his account, the transferred money never arrived and support has not resolved the issue for 3 weeks. We closed the complaint becasue the player didn't reply to our messages and questions.

Depositing regularly while making a profit leads to exclusion from VIP program, cashback and all kinds of bonuses

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While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.

She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.

The player from Ireland requested a withdrawal of €50 two weeks ago, but still hasn't received the funds. The player later confirmed that the issue was resolved.

The player confirmed that the casino had eventually paid out her winnings. However, she had expressed dissatisfaction with the casino's failure to adhere to their stated timelines. We marked the complaint as resolved.

The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.